Wolters Kluwer Public Statement - Network and Service Interruptions
Update May 9, 18.00 CEST
Since May 7, we were able to begin restoring service to a number of applications and platforms. We have already brought online several of our systems, including CCH SureTax and CCH Axcess. We're working around the clock to restore service. Our process and protocols assure a high degree of confidence in the security of our applications and platforms before they are brought back online. We have seen no evidence that customer data and systems were compromised or that there was a breach of confidentiality of that data.
At this time, we have notified law enforcement and our investigation is ongoing. We regret any inconvenience this has caused, and we are fully committed to restoring remaining services as quickly as possible for our customers.
Update May 8, 17.00 CEST
For our customers in North America: As we continue to bring our support centers back online, please use this temporary number 800-930-1753 to contact us. While we may not be able to directly answer your question, we will forward your inquiry internally to the appropriate party.
Statement May 7, 2019
On Monday, May 6, we started seeing technical anomalies in a number of our platforms and applications. We immediately started investigating and discovered the installation of malware. As a precaution, in parallel, we decided to take a broader range of platforms and applications offline. With this action, we aimed to quickly limit the impact this malware could have had, giving us the opportunity to investigate the issue with assistance from third-party forensics consultants and work on a solution. Unfortunately, this impacted our communication channels and limited our ability to share updates.
On May 7, we were able to restore service to a number of applications and platforms.
We regret any inconvenience and that we were unable to share more information initially, as our focus was on investigation and restoring services as quickly as possible for our customers.
We have seen no evidence that customer data was taken or that there was a breach of confidentiality of that data. Also, there is no reason to believe that our customers have been infected through our platforms and applications. Our investigation is ongoing. We want to apologize for any inconvenience this may have caused.
Statement May 6, 2019, 17.00 CEST
We are experiencing network and service interruptions affecting certain Wolters Kluwer platforms and applications. Out of an abundance of caution, we proactively took offline a number of other applications as we continue to investigate any impact. We apologize to our customers for the inconvenience and appreciate their patience.
All inquiries should be directed to Lumsden McCormick Managing Partner John P. Schiavone.